Effective Date: 10/21/2025
Castle Garage Doors (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://castlegd.com, submit a form, or communicate with us by phone, email, or SMS.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Property address
- Details related to your garage door inquiry, quote request, or service needs
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
This data is used for analytics, security, and website optimization.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Schedule appointments and provide services
- Communicate pricing, service updates, and follow-ups
- Send transactional or service-related SMS and email communications
- Improve our website and customer experience
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
3. SMS & Text Messaging Communications
By submitting your phone number through forms on castlegd.com, you expressly consent to receive SMS messages from Castle Garage Doors related to:
- Quote confirmations
- Appointment scheduling
- Service updates and follow-ups
Message frequency may vary. Message and data rates may apply.
Opt-Out:
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us directly.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Analyze traffic and usage patterns
- Improve performance and user experience
You may disable cookies through your browser settings, though some site features may not function properly.
5. Hosting & Data Storage
Our website is hosted by Hostinger. Data collected through our website is stored on secure servers maintained by our hosting provider and protected using industry-standard security measures.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We may share limited personal information with trusted third parties only as necessary to operate our business, such as:
- Website hosting and analytics providers
- CRM and scheduling systems
- SMS and communication platforms
All third parties are required to protect your information and use it only for authorized purposes.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Provide services and customer support
- Comply with legal, accounting, or regulatory requirements
You may request deletion of your personal data, subject to legal obligations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission or storage is completely secure.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
To exercise these rights, contact us using the information below.
10. Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
11. Disclosure of Information for Legal Purposes
We may disclose your personal information when we believe, in good faith, that such disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from courts, government authorities, or law enforcement
- Protect the rights, property, or safety of Castle Garage Doors, our customers, or others
- Prevent or investigate fraud, security issues, or unlawful activity
Where legally permitted, we may attempt to notify you of such requests, but we are not obligated to do so or to contest them on your behalf.
Any disclosure of personal data for legal purposes will be carried out in compliance with applicable laws of the jurisdiction in which you reside.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at info@castlegd.com